Most business coaches and advisors have never actually run a shop or restaurant. Most consultants don't really get how retail, hospitality, leisure or lifestyle brands work.
We do.
A decade running retail and hospitality businesses, then another landlord-side with the likes of Westfield and Places for London - so we've seen how both sides think, what actually works, and where the gaps are.
We help founders and operators get clear on the strategy, operations and growth decisions that sit between a good idea and a business that actually works - whether you're opening sites, scaling online, building partnerships, growing your services or going omni-channel.
We're a coaching and strategy partner for retail, hospitality, leisure and lifestyle businesses - online, offline, service-led, wholesale, or all of the above.
We help founders, business owners, teams and operators evolve with clarity and confidence - growing what works, elevating what doesn't, and getting you ready for what's next.
Grounded in real experience. Human in how we work.
Everything we do is grounded in real industry and practical experience, delivered in a way that's genuinely supportive, transformational and human.
Our experience sits on both sides: running brands (from national brand management to head office strategy, marketing and operations) and working with landlords and destinations. We understand the realities on the ground, the challenges in between, and how decisions play out in real life.
This dual perspective means we spot what others miss - whether it's figuring out the best way to get started, choosing your first (or second) site, your omnichannel strategy, your wholesale partnerships or how to scale what's already working.
Let's Work Together
We help businesses grow with confidence and landlords build destinations that thrive both commercially and culturally.
You're building something you're proud of - whether that's your first site, your fifth, an online brand, or all of the above.
We help you get clear on what matters next, make smarter decisions about growth, and build the operations and strategy that let you achieve your goals without losing what makes your business special.
Whether you're figuring out where to open next, how to scale online, or how to build the right partnerships - we help you think it through and make decisions with confidence.
What it feels like to work with us
she managed to save both my business… and me.
Tiago, Structured PM
Sophie absolutely nailed it when it comes to emotional intelligence and branding, and I don’t say that lightly.
If you want someone who’ll ask the hard questions, cut through the noise, and actually help you sort your business out, Sophie is your person. I wouldn't hesitate to work with her again.
In less than 10 minutes, she managed to save both my business… and me.
Fast forward: Structured PM has finally found its footing. We hit our first anniversary on 15th May, and things are properly taking off.
We saw a 15% year-on-year profit increase, despite reducing over 350 labour hours and higher expenses.
Lee, Move_Ments
Sophie has been absolutely brilliant. As our business grows, Market & Me has been our guiding light! With Sophie’s laid-back yet focused approach and an endless supply of resources, we’ve seen significant improvements in a short time.
Here’s how Market & Me has impacted the business and me personally:
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Branding & Digital Presence: Our webpage and Google reviews have brought in several bookings.
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Structured Working Week: We’ve defined and stuck to clear service days and times.
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Team Growth: We’ve expanded from 1 full-time staff member to 3 part-timers and 1 full-time, with our self-employed porters growing from 2 to 5.
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Automation: Our systems and workflows are now fully automated, streamlining service delivery and improving efficiency.
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Financials: We saw a 15% year-on-year profit increase, despite reducing over 350 labour hours and higher expenses.
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Personal Development: I’m more present in my life-exercising regularly, managing family better, and reading 23 books last year!
She nurtures your values and priorities, so you keep growing as your unique self, not a generic version of your original idea.
Polina, Mean Fit Foxes
Whether you are just starting up and need help navigating your marketing efforts or have been running your business for a while and are looking to refocus and simplify your strategy - working with Sophie and Market & Me will give you total clarity and save a lot of time!
Every business needs regular fresh eye check ups and a boost of ideas to help keep moving in the right direction.
I absolutely love the objectivity and skilful guidance that Sophie gives you. She nurtures your values and priorities, so you keep growing as your unique self, not a generic version of your original idea. On top of that she is such a fantastic trouble shooter, her input has been invaluable for me! Highly recommend.
Meet Our Founder
Market & Me was founded by Sophie after 20+ years working both sides of the retail and hospitality industry.
She spent a decade running teams and businesses - from site management to national roles and head office functions - then another decade working with landlords like Westfield and TfL on strategy, performance and customer experience, and has coached over 100 founders since.
She understands what it takes to build a business and what it takes to make it work in the real world - the property decisions, the operational realities, and everything in between.
Trusted by...
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FREE 2026 TRENDS REPORT:
What's actually changing with your customers (and what it means for your business).
Authenticity beats perfection. Value doesn't mean cheap. Experience matters more than products. And one in 20 adults are using weight-loss medications - reshaping the hospitality industry.
We've analysed the major research so you can see what matters for your business.
A little clarity goes a long way.
If you like honest stories, useful lessons and a bit of encouragement along the way, this one’s for you.
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